The Financial Ombudsman Service was set up by law as an independent public body. Our job is to resolve individual disputes between consumers and businesses – fairly, reasonably, quickly and informally.
We believe we can best do what we're here for by knowing what matters to us - and standing by our values in everything we do. What matters to us is that:
We want to provide our customers – businesses and consumers alike – with an first-rate service. And we're constantly developing and improving what we do and how we do it. To help us in this, we are committed to: